Member Team Lead
3 days ago
We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading a front-end team, and ensuring a seamless shopping experience for our members.
Key Responsibilities- Assist management with supervising associates, assigning duties, and communicating goals and feedback.
- Train associates on processes and procedures, and provide direction and guidance on member service approaches and techniques.
- Ensure compliance with company policies and procedures, and support the Open Door Policy.
- Communicate and support membership by providing information on membership types, programs, and benefits.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
- Provide and ensure member service by acknowledging the member and identifying member needs.
- Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise.
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
We offer a competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:
- Health benefits: medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- 6 months retail experience including operating front-end equipment (for example, cash register)
- 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team
- Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
610 N Frederick Ave, Gaithersburg, MD, United States of America
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