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Team Lead

2 months ago


Gaithersburg, Maryland, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring the smooth operation of our store.

Key Responsibilities
  • Lead and manage a team of associates to achieve sales and customer service goals
  • Provide guidance and training to associates on member service approaches and techniques
  • Assist management with supervising associates, including hiring, evaluating, mentoring, and developing their workload
  • Ensure compliance with company policies and procedures, including those related to member service and store operations
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and maintaining parking lot cleanliness
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, and creating and interpreting financial analysis reports
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, and providing advice, feedback, and support to ensure timelines and work quality are achieved
Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others