App Support Specialist

1 month ago


Miramar, Florida, United States SCCU Full time
App Support Analyst I

Space Coast Credit Union (SCCU) is seeking a skilled App Support Analyst I to join our team at our Melbourne Headquarters or Miramar Ops Center locations. As a key member of our ONESCCU team, you will provide technical support and assistance to our users, ensuring they have the necessary tools and resources to perform their jobs effectively.

Key Responsibilities:
  • Provide technical support and assistance to users, resolving non-routine and complex computer-related problems.
  • Serve as a technical liaison between IT and other departments, vendors, or outside agencies to investigate and resolve problems on assigned systems.
  • Effectively assist end-users with questions and problems on assigned systems, enabling them to obtain accurate and complete information and understand how to use the system.
  • Analyze and evaluate incident reports, making recommendations to reduce recurrence of problems.
  • Consult with developers or software vendors to explain software errors or recommend changes.
  • Confers with staff, users, vendors, and department managers to determine requirements for new or modified applications.
  • Test new applications for usability and proper function.
  • Revises, analyzes, and modifies existing applications to fulfill business needs.
  • Supports the administration of business applications, providing assistance in determining requirements for and implementing new systems and changes or upgrades to existing systems.
  • Ensures the availability of user-friendly, current documentation on the use of SCCU software applications.
Requirements:
  • 1-3 years of computing and application support experience, or a combination of applicable experience, education, and training.
  • Associate's degree, technology-related course of study, and/or the equivalent specialized training in a recognized technical program or vocational school.
Benefits:
  • Competitive compensation range: $55,255.83 - $58,859.74 (Central Florida) or $56,616.81 - $60,309.21 (South Florida).
  • Hybrid work options, with the possibility of working from home up to 3 days a week.
  • Flexible schedule options.
  • Medical, dental, and vision insurance.
  • HSA (Health Savings Account) with SCCU matching contribution.
  • SCCU Paid Long Term and Short Term Disability coverage.
  • SCCU Paid Term Life Insurance.
  • Employee Assistance Program (EAP).
  • Paid Time Off.
  • 401(K) Pre-Tax Savings Plan with SCCU match.
  • Tuition Reimbursement Program.

SCCU Team Member financial discounts and perks include:

  • Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc.
  • Fixed low-rate credit card - 5.99%, if approved.
  • FREE Identify Theft Protection.
  • No-fee SCCU accounts.


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