Intake Coordinator

3 days ago

Concord, North Carolina, United States PROMPT CARE COMPANIES INC Full time
Job Title: Intake Coordinator

PromoteCare Companies Inc. is seeking a highly skilled and detail-oriented Intake Coordinator to join our team. The successful candidate will be responsible for processing inbound orders from our referral sources and requests for assistance from our patients through various mediums, including client calls, faxes, and emails.

Key Responsibilities:
  • Provide timely and accurate information to clients regarding our services and take corrective actions to ensure customer satisfaction.
  • Obtain patient referral admission data and document initial information.
  • Notify appropriate staff of all pending referrals and patient admissions and maintain communication between referral, sales, dispatch, and other departments as needed.
  • Enter new patient information into the order processing system.
  • Generate a referral log daily and forward to appropriate staff.
  • Perform insurance verification and obtain prior authorizations for patient onboarding.
  • Direct contact with sales, case manager, physician, and patient may be required to obtain additional information for authorization.
  • Perform cost analyses for new referrals and communicate information to Sales and dietician if required.
  • Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies.
  • Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness.
Requirements:
  • A college education (associate or bachelor's degree) is preferred, but we will consider strong relevant experience in lieu of a college degree.
  • Must have strong PC skills, especially the MS Office suite.
  • Previous experience with Brightree or CPR+ software is a major advantage (although training will be provided).
  • Previous experience with patient admissions and customer service in a similar referral source-based practice setting is strongly preferred.
  • Previous experience working with hospitals, physicians, case managers, and sales teams is preferred.
Benefits and Perks:
  • Competitive Salary
  • Medical, Dental, Vision Package
  • 401(k) plan (discretionary)
  • PTO - Vacation, Sick and Personal days, and paid holidays
  • Referral bonuses & Discount Ticket Program
  • Employee Recognition Program

PromoteCare Companies Inc. is an equal opportunity employer and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status, or any other characteristic or classification protected by State/Federal/Local laws.

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