Guest Services Representative
2 days ago
We are seeking a highly motivated and organized Guest Services Representative to join our Admissions Department at Jones Technical Institute (J-Tech). As a key member of our team, you will be responsible for scheduling interviews with prospective students, providing exceptional customer service, and contributing to the growth of our school population.
Key Responsibilities- Ensure prompt and effective communication with prospective students via phone, text message, and email.
- Utilize admissions tools, such as phone calls, texting, and appointment reminder cards, to follow up with prospective students until they have been interviewed.
- Learn and become proficient in the Verity client management software system to record accurate data and support all departments.
- Achieve individual minimum appointment setting, interview, and PDL/Referral generation goals established by the President.
- Collaborate with the admissions team to achieve daily, monthly, and campaign goals.
- Initiate referral interviews and maintain effective communication with the admissions team and management team.
- Complete daily and weekly reports on performance activity as required.
- Participate in monthly or quarterly product knowledge meetings and continuous individual and group training sessions.
- Represent the college in a professional and positive manner by attending and participating in various recruitment functions on site as requested.
- Associates Degree preferred, but relevant experience will be considered.
- Previous call center, customer service, or appointment setting experience preferred.
- Excellent communication skills, ability to problem solve proactively, and organizational and time management skills are essential.
- The ability to exhibit excellent customer service and work in an open, team environment is required.
- Ability to work evenings and weekends as necessary.
- Ability to sit for eight to ten hours while communicating in a call center environment.
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Guest Services Representative
3 weeks ago
Jacksonville, Florida, United States Extended Stay Full timeGuest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist guests with all their needs and respond to...
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Guest Services Representative
2 months ago
Jacksonville, Florida, United States Crestline Hotels & Resorts Full timePosition Overview:The Guest Services Representative plays a vital role in ensuring a pleasant experience for all visitors. This position involves assisting patrons with the check-in and check-out processes, as well as managing all incoming phone inquiries.Key Responsibilities:1. Facilitate the smooth check-in and check-out procedures for guests.2. Respond to...
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Guest Services Representative
2 months ago
Jacksonville, Florida, United States Crestline Hotels & Resorts Full timePosition Overview:The Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves managing the check-in and check-out processes efficiently.Key Responsibilities:1. Assist guests during their arrival and departure, ensuring a smooth transition.2. Handle all incoming phone inquiries, providing...
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Guest Services Representative Part Time
2 weeks ago
Jacksonville, Florida, United States Extended Stay America Full timeJob Summary The Guest Services Representative is responsible for providing exceptional customer service to guests at all times. This includes responding to guest requests, resolving issues, and ensuring that guests have a positive experience during their stay. Key Responsibilities * Provide exceptional customer service to guests at all times * Respond to...
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Guest Services Representative
4 weeks ago
Jacksonville, Florida, United States Wyndham Hotels & Resorts Full timeJob SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...
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Guest Service Representative
3 weeks ago
Jacksonville, Florida, United States Sonesta Hotels Full timeJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their needs and...
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Guest Service Representative
2 weeks ago
Jacksonville, Florida, United States Sonesta Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide prompt and courteous service to guests,...
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Guest Service Representative
4 weeks ago
Jacksonville, Florida, United States Sonesta Hotels Full timeJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their needs and...
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Guest Service Representative
1 month ago
Jacksonville, Florida, United States Sonesta Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Sonesta Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide prompt and courteous service...
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Guest Services Representative
2 months ago
Jacksonville, Florida, United States Shaner Hotel Group Full timePosition OverviewAvailability to work a flexible schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with established hotel protocols.Follow payment, cash handling, and credit policies and procedures.Prepare, print, and distribute daily reports to...
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Night Auditor Guest Service Representative
1 month ago
Jacksonville, Florida, United States Murphco of FL Full timeJob SummaryWe are seeking a highly skilled Night Auditor Guest Service Representative to join our team at the Holiday Inn Express & Suites - Jacksonville in Jacksonville, FL. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.Key...
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Guest Services Representative
2 months ago
Jacksonville, Florida, United States Shaner Hotel Group Full timeJob OverviewAvailability for a flexible work schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with hotel standards.Follow payment, cash handling, and credit policies/procedures.Prepare, print, and distribute daily reports to relevant departments...
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Jacksonville, Florida, United States Extended Stay America Full timeJob Title: Guest Services RepresentativeAt Extended Stay America, we are committed to providing exceptional service to our guests. As a Guest Services Representative, you will be the face of our hotel, responsible for ensuring that every guest has a memorable and enjoyable stay.Key Responsibilities:Provide exceptional customer service to guests, responding...
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Customer Service Representative
4 weeks ago
Jacksonville, Florida, United States Krystal Restaurant Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Krystal Restaurant. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a...
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Customer Service Representative
2 days ago
Jacksonville, Florida, United States Heritage Foods Inc. Full timeGuest Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Heritage Foods Inc. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience.Key Responsibilities:Answer phones...
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Customer Service Representative
3 days ago
Jacksonville, Florida, United States Golden Corral Full timeCustomer Service RepresentativeWe are seeking a friendly and welcoming Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable dining experience.Key Responsibilities:Greets guests warmly and...
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Customer Service Representative
1 month ago
Jacksonville, Florida, United States Planet Fitness Full time{"title": "Member Services Representative", "description": "Job SummaryAt Planet Fitness, we're committed to creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. As a Member Services Representative, you'll play a key role in achieving this goal by delivering a superior level of...
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Customer Service Representative
4 weeks ago
Jacksonville, Florida, United States Planet Fitness Full time{"Job Title": "Customer Service Representative", "Job Summary": "At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Customer Service Representative, you'll play a key role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and...
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Guest Service Ambassador
2 days ago
Jacksonville, Florida, United States Wingstop Full timeDeliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone callsProviding exceptional service by taking and delivering ordersInteracting with guests to...
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Guest Service Ambassador
3 days ago
Jacksonville, Florida, United States Wingstop Restaurants Full timeDeliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, delivering authentic, positive, and genuine experiences to our guests. Your responsibilities will include:Greeting guests and providing a warm welcomeAnswering phone calls and taking ordersDelivering exceptional service to ensure...