Sales and Customer Service Representative

1 month ago


Rancho Cucamonga, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy. As a key member of our sales and customer service team, you will play a vital role in delivering an exceptional experience for our clients and driving business growth.

Key Responsibilities
  • Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach via phone and email to current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
  • Sales superstars who can connect clients to memberships, services, and retail products to support the mission of total body care.
  • People of integrity who champion the well-being of members, guests, and team members.
  • Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who make everyone they interact with feel valued and supported.
What We Offer

We offer a dynamic, energizing environment where you're consistently challenged, never bored. Our benefits include a healthy compensation plan, training to help you grow and refine your sales and customer service skills, and a culture of care that inspires you to be your best.



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