Sales and Customer Service Associate

3 weeks ago


Rancho Cucamonga, California, United States Massage Envy Full time
Overview

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy. As a Sales and Customer Service Associate, you will play a key role in helping clients understand the benefits of regular massage and skin care, establishing relationships with members and guests, and connecting clients with retail products that improve their overall wellness experience.

Responsibilities
  • Provide exceptional customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach via phone and email to current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
  • Sales superstars who are confident in connecting clients to memberships, services, and retail products.
  • People of integrity who champion the well-being of members, guests, and team members.
  • Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who make everyone feel valued and supported.
What We Offer
  • A dynamic and energizing work environment where you'll consistently be challenged and never bored.
  • Training to help you grow and refine your sales and customer service skills.
  • A healthy compensation plan that rewards your hard work.

We are an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong sales background, we encourage you to apply for this exciting opportunity.


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