Lead Process Manager
1 month ago
Expedia Group is seeking a highly motivated and experienced Lead Process Manager to join our Architecture & Data Management Group (ADMG). As a key member of our team, you will be responsible for managing a critical business process and driving operational excellence across the organization.
Key Responsibilities:- Carry out stages of an unambiguous business process, supporting different phases and stakeholders to improve cycle time and reduce error rates.
- Lead and mentor others through process steps, as needed.
- Define and track business metrics.
- Be an advocate of your impact, ensuring wide broadcast of your achievements.
- Develop roadmaps, define milestones, and prioritize tasks to deliver intended objectives within agreed timeframes.
- Identify the types of resources required to achieve an objective and make recommendations for specific people, technology, partners, etc.
- Keep business leads informed of status, any changes to the planned roadmap, and/or any issues that may impact expected business outcomes.
- Assess bottlenecks in work processes, identify opportunities for process improvement, and actively seek guidance from the business lead on how to achieve expected outcomes more efficiently.
- Compile data and analyze the impact of process changes, then coordinate with team members to execute new ideas or approaches.
- Foster a team environment where members are comfortable critiquing and suggesting changes to improve processes.
- Maintain a project backlog with up to date Jira epics and stories. You will assist with documentation of requirements as needed.
- Demonstrate a willingness and flexibility in your work to be more efficient.
- Understand the software development lifecycle and the various agile engineering practices.
- 5+ years of corporate experience.
- Bachelor's Degree or Equivalent related professional experience.
- Demonstrated success in Program Management.
- Demonstrates a critical understanding of functional information (e.g., legal requirements, data/metrics, and technical documentation).
- Demonstrates a critical understanding of business processes and improvement methodologies.
- Advanced experience with ServiceNow.
- Experience with process automation.
- Experience with Jira, Confluence, Github, Miro, Office 360.
- Familiar with distributed systems and microservices-based architectures.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
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