Store Manager Lead
2 weeks ago
Job Summary
This role is responsible for leading a team of customer service representatives to deliver exceptional customer experiences. The Store Manager Lead will oversee daily operations, ensure compliance with company policies and procedures, and maintain a positive work environment.
Key Responsibilities
- Train and develop customer service representatives to meet quality standards and company expectations
- Assess and process loan and pawn applications, as well as check cashing transactions
- Develop customer relationships and complete inbound and outbound call campaigns to build new business and maintain store profitability
- Maintain office security protocols and conduct proper opening and closing procedures
- Oversee account management and recovery processes while maintaining a focus on customer service
- Ensure compliance with company policies and procedures, as well as local, state, and federal laws and regulations
Requirements
- High school diploma or equivalent required
- Minimum one year of supervisory or leadership experience
- Minimum one year of customer service, retail, and/or sales experience
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
About Us
Community Choice Financial Family of Brands is a national leader in short-term credit solutions, offering a variety of money services to help families meet their financial needs.
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