Store Manager Lead

2 weeks ago


Chicago, Illinois, United States Community Choice Financial Family of Brands Full time

Job Summary

This role is responsible for leading a team of customer service representatives to deliver exceptional customer experiences. The Store Manager Lead will oversee daily operations, ensure compliance with company policies and procedures, and maintain a positive work environment.

Key Responsibilities

  • Train and develop customer service representatives to meet quality standards and company expectations
  • Assess and process loan and pawn applications, as well as check cashing transactions
  • Develop customer relationships and complete inbound and outbound call campaigns to build new business and maintain store profitability
  • Maintain office security protocols and conduct proper opening and closing procedures
  • Oversee account management and recovery processes while maintaining a focus on customer service
  • Ensure compliance with company policies and procedures, as well as local, state, and federal laws and regulations

Requirements

  • High school diploma or equivalent required
  • Minimum one year of supervisory or leadership experience
  • Minimum one year of customer service, retail, and/or sales experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems

About Us

Community Choice Financial Family of Brands is a national leader in short-term credit solutions, offering a variety of money services to help families meet their financial needs.



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