Patient Service Representative

2 weeks ago


Lansdale, Pennsylvania, United States Regional Women's Health Group Full time
Job Summary

Axia Women's Health is seeking a highly organized and customer-focused Patient Service Representative to join our team. As a key member of our practice operations team, you will be responsible for providing exceptional patient care and support to our patients and medical staff.

Key Responsibilities
  • Greet patients and visitors, and assist and direct them accordingly.
  • Promptly and professionally answer telephone calls, and route calls appropriately.
  • Explain financial requirements to patients, and collect and record copays as required.
  • Perform registration functions for new and existing patients.
  • Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
  • Maintain confidentiality regarding all patients, and adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
Requirements
  • Adapt to changing priorities and business needs.
  • Be flexible and not easily flustered.
  • Give great customer service.
  • Work in a fast-paced, innovative environment.
  • Focus on what is best for the team over the individual.
What We Offer
  • Full-time benefits eligibility beginning the first of the month after hire.
  • Immediate 401(k) matching contribution with no vesting period.
  • Generous PTO offering with additional time off for volunteering.
  • Choice of multiple medical insurance plans to best meet your needs as low as $15 per pay.
  • Access to Axia providers at little to no cost through Axia's medical insurance.
  • Axia-paid life insurance, short term and long term disability.
  • Free counseling for colleagues and family members, including parents and parents-in-law.
  • Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more.


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