Customer Service Representative
7 hours ago
Preston Trading Post is seeking a skilled and friendly Front Counter Cashier & Customer Service Representative to provide exceptional customer service and support our team.
Key Responsibilities:
- Provide warm and welcoming service to customers, ensuring a positive experience.
- Process transactions accurately and efficiently using the point-of-sale system.
- Handle returns, exchanges, and resolve customer issues in a professional and courteous manner.
- Answer phone calls, respond to customer inquiries, and provide product information.
- Maintain a clean and organized front counter and lobby area.
- Assist with inventory management, including stocking shelves and monitoring product levels.
- Support other team members with tasks and projects as needed.
- Uphold company policies and procedures to ensure a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent.
- Previous cashier or customer service experience preferred but not required.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic math skills and attention to detail.
- Proficiency with computers and the ability to learn new software.
- Positive attitude and a strong commitment to providing excellent customer service.
Working Conditions:
- Must be able to stand for extended periods.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Must be able to lift up to 25 pounds.
Preston Trading Post is a 50-year-old family business with a reputation for excellence in the hearth products and furniture retail industries. We are committed to providing a positive and supportive work environment for our employees and are looking for talented individuals who share our values.
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