Customer Service Representative

2 weeks ago


Preston, Maryland, United States Preston Automotive Group Full time
Job Summary

Preston Automotive Group is seeking a highly motivated and customer-focused individual to join our high-volume Customer Care Call Center team. As a Customer Care Center Representative, you will play a critical role in providing exceptional communication with our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Make outbound calls and receive inbound calls from current, previous, and prospective customers to schedule service appointments.
  • Field and send customers to the corresponding dealership for sales, service, parts, and finance.
  • Develop and maintain strong relationships with customers, providing personalized support and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to achieve daily goals and objectives.
Requirements
  • Pleasant, engaging, and professional phone manner.
  • Call center/collections/customer service and/or marketing experience preferred.
  • Team player with a positive attitude.
  • Strong PC and internet skills.
  • No outbound phone call reluctance.
  • Willingness to learn consistently and driven to achieve daily goals.
Benefits
  • Comprehensive training program.
  • Advancement opportunities.
  • Supportive team work environment.
  • Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and much more.
Salary

$16.00 per hour.



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