Returns and Chargeback Collections Specialist

1 week ago

Berkeley Heights, New Jersey, United States Breckenridge Pharmaceutical Inc Full time
Job Title: Returns and Chargeback Collections Analyst

Breckenridge Pharmaceutical Inc is seeking a highly skilled Returns and Chargeback Collections Analyst to join our Finance Team. As a key member of the team, you will play a critical role in overseeing and optimizing the chargeback process.

Key Responsibilities:

  • Process chargeback credits through Icontracts (in conjunction with SAP) to ensure accuracy and compliance with industry regulations.
  • Evaluate and process customer chargeback submissions, addressing discrepancies in customer, contract, or pricing information.
  • Responsible for maintaining target performance goals related to the disposition of chargebacks to drive a quality customer experience and reduce risk of financial leakage.
  • Collaborate with customers to resolve chargeback disputes in alignment with contractual agreements.
  • Drive effective communication related to contract changes to support accuracy in the chargeback submission process.
  • Perform periodic audits to ensure accuracy and eligibility of the data.
  • Conduct weekly chargeback reconciliations, ensuring alignment between Icontracts and SAP.
  • Reconcile chargeback deductions and facilitate denial collections for efficient resolution.
  • Responsible for understanding customer contract terms and conditions related to chargeback submissions to ensure timely resolution of disputes.
  • Proactively audit and review chargebacks for corrections, minimizing errors.
  • Support development team and implementation team on EDI transactions, ensuring seamless communication and data transfer.

Qualifications:

  • Bachelor's degree in business, finance, or related field.
  • 2-3 years' related business experience is required.
  • Experience in contracting, chargeback adjudication within the pharmaceutical industry.
  • Knowledge of SAP, Icontracts.
  • Advanced proficiency with MS Excel required.
  • Detail-oriented with a proactive approach to error prevention and correction.

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