Customer Service Representative

2 weeks ago


Sacramento, California, United States CarMax Full time
Job Summary

CarMax is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and providing support to our customers throughout the service process.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assist customers with scheduling appointments, answering questions, and providing information about our services.
  • Work closely with our service team to ensure seamless communication and coordination of customer requests.
  • Maintain accurate records and documentation of customer interactions and service requests.
  • Participate in ongoing training and development to stay up-to-date on our services and products.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of software applications.
  • Ability to work a flexible schedule, including evenings and weekends.
About CarMax

CarMax is a leading retailer of used cars, with a commitment to delivering exceptional customer service and a unique shopping experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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