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Customer Service Representative

2 months ago

Marietta, Georgia, United States Graphic Packaging International Full time
{"Job Title": "Customer Advocate II", "Job Summary": "We are seeking a highly skilled Customer Advocate II to join our team at Graphic Packaging International. As a key member of our customer-facing team, you will be responsible for proactively managing major customer accounts, utilizing supply chain processes, technologies, and tools to make tactical and strategic decisions. You will balance customer needs with division objectives, develop and maintain customer, sales, supply chain, and manufacturing relationships through superior service and communication.

Responsibilities:

* Perform as key driver in communication process: initiating communication and integration with downstream partners.
* Effectively handle strategic accounts; exhibits leadership and develops areas of expertise.
* Assist in root cause problem solving surrounding customer issues and concerns.
* Manage order quantities to maximize shipping capabilities; anticipate customer needs and proactively plan and manage customer accounts for order receipt.
* Participate in training, skill building, and knowledge transfer on process and systems to ensure on-time delivery and accurate invoicing.
* Demonstrate competency in SAP and PRD systems and functionality required for order entry, management, tracking, and problem resolution of customer orders.
* Execute order close to ensure a clean order book and utilize various reports to manage customer orders.
* Maintain a positive and proactive relationship with Sales, CTE, Planning, Scheduling, and Converting facilities.
* Build a positive rapport and maintain effective relationships with customers. Proactively communicate with customer regarding status of account and service. Proactively communicate customer needs to plant.

Requirements:

* 1-2 years of relevant work experience required.
* Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing).
* Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing internal and external customers.
* Microsoft Office, specifically Excel skills, required.
* Overall understanding and experience with ERP business applications. A strong knowledge of SAP is highly recommended.

Benefits:

* Competitive Pay
* 401(k) w/employer matching
* Health & Welfare Benefits
* Medical, dental, vision, and prescription drug coverage
* Short and Long-Term Disability
* Life Insurance
* Accidental Death & Dismemberment (AD&D) Insurance
* Flexible Spending and Health Savings Accounts
* Various Voluntary benefits
* Adoption Assistance Program
* Employee Discount Programs
* Employee Assistance Program
* Tuition Assistance Program
* Paid Time Off + 11 paid company holidays each year

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.