Customer Service Coordinator

4 weeks ago


Santa Monica, California, United States California Closet Company, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at California Closets. As a key member of our customer-facing team, you will be responsible for providing exceptional brand experiences for our clients.

Key Responsibilities
  • Assist customers in scheduling appointments with our design consultants using our Customer Relationship Manager (CRM) system.
  • Respond to incoming phone calls and emails to address client needs and concerns.
  • Direct client issues to management while working with designers and management to resolve issues.
  • Provide customer communication support for installations, confirmations, and return visits.
  • Work with the Centralized Scheduling team to ensure accuracy of consultations being scheduled.
Requirements
  • 1-2 years of experience in administrative and/or customer service roles, preferably in the home renovations/improvement industry.
  • Associates Degree in business administration or accounting from an accredited college or university.
  • Excellent communication and data entry skills.
  • Ability to work in a fast-paced environment and manage own schedule.
  • Tech savvy with ability to quickly learn business systems.
What We Offer
  • Health insurance, PTO days, paid holidays, and sick days.
  • 401K retirement plan with company match.
  • Opportunities for career growth and professional development.
  • Competitive pay rate of $23+ per hour.


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