Service Specialist Supervisor

2 weeks ago


Washington, Washington, D.C., United States The Excalibur Group Full time
Job Opportunity

The Excalibur Group is seeking a highly skilled Service Specialist Supervisor to join our team in Washington, DC. As a key member of our multidisciplinary team, you will provide direct supervision to Service Specialist staff and play a crucial role in delivering services to DC residents at shelters throughout the district.

Key Responsibilities
  • Supervise Service Specialist staff and contribute to the development of tracking systems to ensure accurate reporting.
  • Ensure all supporting client data is captured as directed by the District to support cost recovery efforts and District reporting.
  • Develop and implement training programs for staff to enhance their skills and knowledge.
  • Uphold Office of Migrant Services standards of conduct, policies, and procedures at all times.
  • Oversee the day-to-day operations of the program and manage the milieu.
Requirements
  • Bachelor's degree in social work or a related field.
  • Four years of humanitarian or migrant-support related experience.
  • Two years of direct management experience in temporary housing facility operations and reception services.
  • Three years of direct service experience working with refugees, migrants, or other vulnerable populations.
  • Ability and willingness to perform light housekeeping and lifting up to 30 pounds.
Preferred Qualifications
  • Professional Registration or Certification, including Project Management.
  • Fluency in Spanish (bilingual English and Spanish).
  • DC residents will receive priority.

The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.



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