Parking Operations Coordinator

5 days ago

Reston, Virginia, United States Comstock Companies Full time
Job Description

The Parking Operations Coordinator assists the General Manager with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Key Responsibilities:
  • Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
  • Exhibit a friendly, helpful, and courteous attitude towards customers and employees.
  • Provide the company's standards of service with each customer, including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit.
  • Maintain sites properly and ensure the company's safety procedures are being observed at all times.
  • Determine the need for maintenance and/or repairs and forward to the Property Manager.
  • Complete daily activity reports for facility; responsible for completion of accident report.
  • Report to work on time.
  • Notify management of any situation that needs attention.
  • Oversee all day-to-day activities associated with opening, managing, and closing the facility.
  • Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis, and responds to corporate account requests and concerns.
  • Ensure the facility is operating in accordance with company policy, including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores.
  • Ensure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual.
  • Responsible for resolving customer concerns that are escalated to his/her attention by the facility's front-line associates.
  • Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office.
  • Complete small cleaning or maintenance tasks according to the company's maintenance checklists.
  • Fill in for front-line associates during their absences.
  • Perform other duties as assigned.
Qualifications:
  • A high school degree is required.
  • One to two years' experience in a service or related industry preferred, of which 3 months must have been in a parking setting.
  • Ability to work weekends required.
  • Ability to perform basic math calculations.
  • Ability to read and comprehend verbal instructions and written correspondence.
  • Ability to communicate effectively both verbally and through written correspondence.
  • Have and maintain a valid driver's license.
  • Ability to safely drive a standard or automatic transmission vehicle.
  • Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
  • Ability to provide customer resolution in a professional and friendly manner.
  • Must be highly credible and trustworthy, and operate with a high degree of integrity.
  • Must hold oneself and others accountable and strive for a high level of excellence.
  • Must have a positive, can-do attitude and be able to fuel growth and innovation.
  • Must be customer-focused and results-oriented.
  • Must want to continuously learn and develop.
  • Exceptional oral and written communication, active listening, and organizational skills.
  • Ability to establish strong working relationships with others in a team setting.
  • Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.
  • Self-directed and able to work independently, with minimal supervision.

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