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Insurance Service Manager

2 months ago

Schaumburg, Illinois, United States Marsh & McLennan Companies Full time
About the Role

We are seeking a highly skilled Insurance Service Manager to join our team at Marsh & McLennan Companies. As a key member of our service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Work with producers and account executives to plan, execute, and track customized service strategies for each client, designed to create measurable value and efficiencies in their businesses.
  • Manage the creation of proposals, providing a summary of programs and options, service plans, and other specific deliverables to support clients in making decisions about insurance programs.
  • Build personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication, such as phone, email, and in-person meetings.
  • Analyze risk, coverage, program structure, and recommend options; execute coverage and program changes.
  • Oversee the accuracy and display of information in client portals; consult with and enact client decisions on access to portal by their staff.
  • Leverage insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed.
  • Work with internal departments to ensure cohesiveness and timeliness of service execution, and create reports of service plan execution through commitment reports.
  • Take an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience.
  • Manage time effectively to prioritize workload, client service requests, and service parameters on business processes.
Market Strategy and Negotiation
  • Work with the service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices.
  • Create submissions for underwriters, engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission packages following best practices.
  • Communicate with underwriters on submissions and negotiate premium, coverage, and other terms on behalf of clients.
  • Evaluate coverage, terms, and conditions of quotes received from underwriters; compare quote options from multiple carriers and present coverage comparisons as requested.
  • Remain current on forms, coverage, insurance carriers, industry trends, and legislation.
  • Maintain positive working relationships with insurance carriers, attend meetings and events as appropriate, and proactively learn about their products and underwriting approaches.
Data and Process Integrity
  • Consistently follow client service workflows and appropriately engage internal resources, such as process support teams, procedure manuals, and reporting tools, to ensure efficiency and accuracy of execution.
  • Achieve desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals.
Peer Relationships
  • Participate in ongoing scheduled meetings with service teams to discuss accounts, renewals, service needs, service platforms, etc.
  • Train, guide, and mentor Client Service Representatives and other peers.
  • Communicate effectively with Client Service Representatives and provide timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload.
  • Develop successful and effective working relationships with producers, account executives, client service representatives, service team members, managers, carriers, and members of other departments.
Requirements
  • Producers License for Fire/Casualty.
  • 2+ years of experience as an Account Manager within an insurance brokerage, or comparable experience.
Preferred Qualifications
  • BS/BA in Business, Insurance, or related field.
  • CPCU, ARM, CEBS, or other professional insurance designation related to discipline.
  • Experience working with agency management systems.
  • Proficient skill level in Microsoft Office Suite.