AV Field Engineer

3 weeks ago

Needham Heights, United States New Era Technology Full time
About the Role

We are seeking a highly skilled AV Field Engineer to join our team at New Era Technology. As a key member of our engineering team, you will be responsible for installing, configuring, and troubleshooting audiovisual systems at client sites.

Key Responsibilities
  • Work closely with the engineering team to complete drawing reviews and ensure that all AV systems meet New Era Technology's standards.
  • Oversee and support multiple projects simultaneously, reviewing project requirements and scheduling remote and onsite support time to complete projects in a timely fashion.
  • Support Project Managers and Engineers regarding project-specific technical requirements and participate in engineering discussions.
  • QC systems installed by others, train clients on the use of AV systems, and support the install team in the installation of systems as needed.
  • Crimp, solder, wire pull, label, terminate, and other technical tasks associated with AV systems, fabricate AV systems in the field and in-house as needed, and stage AV systems in-house as needed.
  • Install and label equipment into racks, dress cables in racks, under tables, in credenzas, in lecterns/podiums, etc., and label and terminate cables both in and out of racks.
  • Document equipment, including serial numbers, MAC addresses, IP addresses, etc., and maintain inventory control and chain of custody.
  • Read and markup project documents, maintain a clean and organized work area, and configure, load, test, and troubleshoot control systems programming.
  • Write, load, and tweak DSP files, write, load, and test basic configurable systems, and work closely with the programmer (whether in-house or subcontractor).
  • Troubleshoot and repair newly installed and existing custom AV systems, provide detailed daily reports of work completed and open Punch-List items, and read, understand, and follow any consultant documentation.
  • Use hand and power tools, safely use ladders, scaffolding, and lifts, lift heavy and bulky equipment, and understand and meet all deadlines.
  • Resolve all customer service issues with management, maintain a professional appearance and attitude, and work to achieve 100% customer satisfaction 100% of the time.
  • Full compliance with company policies and procedures, giving excellent customer service through a professional attitude, and other duties as deemed necessary by management.
Requirements
  • Strong client and service-focused mindset, demonstrate excellent listening skills, and the ability to understand customer issues.
  • Understanding of how audiovisual systems function and how to diagnose and resolve problems within those systems.
  • Ability to use discretion and good judgment regarding sensitive or confidential information.
  • Proficient with computers, including audiovisual applications (ClearOne, AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp, etc.).
  • Must have a clean driving record, ability to work flexible hours, and period domestic and international travel.
  • Must have excellent organization skills, proven multitasking skills, and the ability to work under extreme pressures.
  • Must have solid soldering skills and a valid US Passport.
Experience

Candidates must have a minimum of four years of AV experience, with proven proficient skills required for Field Engineer level from New Era Technology, PA Field Personnel Matrix.

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or equivalent.

Language Skills

English.

Work Environment

New Era Technology office and client sites, domestic and international.

Expected Hours of Work

Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.

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