Customer Support Liaison
3 days ago
At Thomas Talent Network, we are seeking a skilled and friendly Front Office Representative/Customer Service Support to join our team. As a key member of our administrative team, you will be responsible for maintaining smooth office operations, assisting clients, handling payments, and supporting our team with day-to-day tasks.
The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record in a front office or customer service role, particularly in the insurance industry. You will also have experience in processing payments, knowledge of insurance billing procedures, and a strong attention to detail in handling financial transactions and maintaining customer records.
Key Responsibilities:
The successful candidate will be responsible for:
- Providing exceptional customer service to our clients and visitors.
- Answering, screening, and forwarding incoming phone calls in a polite and professional manner.
- Responding to customer inquiries via phone, email, and in person, providing accurate and timely information.
- Processing customer payments for insurance premiums, ensuring accuracy and timeliness.
- Maintaining customer account information, ensuring that payments are properly recorded and receipts are issued.
Key Skills:
The ideal candidate will possess the following skills and qualifications:
- A high school diploma or equivalent required; additional qualifications in office administration or customer service are a plus.
- Proven experience in a front office or customer service role, particularly in the insurance industry.
- Experience in processing payments, including credit card, check, and electronic payments.
- Knowledge of insurance billing procedures and customer account management.
- Attention to detail in handling financial transactions and maintaining customer records.
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., fax machines, printers).
- Familiarity with insurance industry software or customer management systems is a plus.
- A positive attitude and a commitment to providing exceptional customer service.
Estimated Salary: $50,000 - $70,000 per annum, depending on location and experience.
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