Compassionate Client Support Specialist

1 week ago


Lake Worth, Florida, United States Gentle Pet Crossing Llc Full time
Job Description

As a vital member of our team, you will play a crucial role in providing support to clients during their most challenging times. Your responsibilities will include assisting families in the process of saying goodbye to their beloved pets, offering comfort and guidance, and managing the aquamation process with care and respect.

Your Role:

You will be:

  • A Leader: Demonstrating qualities such as motivation, responsibility, teamwork, and effective communication.
  • Organized: Possessing a strong background in administrative roles, showcasing your ability to manage tasks efficiently.
  • Reliable: Upholding a strong work ethic and commitment to your responsibilities.
  • Compassionate: Providing empathetic customer service to clients during their difficult moments.
  • Respectful: Handling deceased pets with the utmost dignity throughout the entire process.
  • Adaptable: Comfortable with organized systems and processes to enhance operational efficiency.
  • Physically Capable: Able to lift a minimum of 50lbs as part of your duties.
  • Calm Under Pressure: Managing tight schedules while remaining patient with grieving families.
  • Flexible: Ready to accommodate last-minute changes in client needs.
  • Service-Oriented: Committed to providing immediate assistance to families in need.

Benefits & Compensation:

  • Full-time position available, with operations seven days a week.
  • Competitive hourly wage.
  • Company vehicle provided for work-related duties.

What We Offer:

  • A respectful and calm work environment.
  • Personalized training to understand our mission and processes.
  • Strategies to maintain high levels of customer satisfaction.
  • Opportunities for professional growth within the organization.
  • A rewarding experience, witnessing the gratitude of families who trust us with their pets.
  • Fluency in Spanish is considered an asset.

Company Overview:

Gentle Pet Crossing is dedicated to providing a compassionate and dignified environment for families as they navigate the afterlife care of their pets. We specialize in aquamation services, ensuring a respectful farewell for beloved companions.

We are committed to fostering a supportive workplace where respect and integrity are paramount. Our focus is on delivering exceptional service to our clients, ensuring their needs are met with the highest level of care.



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