IT Support Specialist

4 days ago

Clarksville, Tennessee, United States NetGreene Solutions, LLC Full time
Job Title: Information Technology Support Specialist

We are seeking a highly skilled and experienced Information Technology Support Specialist to join our team at NetGreene Solutions, LLC. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to clients for Information Technologies, including computer systems, network equipment, and software.
  • Deploy and troubleshoot VOIP telecom equipment.
  • Diagnose, troubleshoot, and repair basic Information Technology issues for clients.
  • Work with engineers to implement new Information Technologies for clients.
  • Document all issue resolutions and work logs in the Service Desk Ticket system.
  • Report on work activities to the Service Support Lead daily.
  • Make observations of client environments and report findings and/or recommendations to the Service Support Lead.
  • Maintain a high level of professionalism and customer service.
  • Follow all company policies and procedures.
  • Operate personal and company vehicles safely.
Requirements:
  • Must demonstrate technical competence and knowledge of Information Technologies.
  • Must be 20 years or older.
  • High school diploma or GED required.
  • Must be willing to take a drug test as part of the selection process.
  • Must have unrestricted authorization to work in the United States.
  • May be required to work late or on weekends.
  • Must have reliable personal transportation.
Desirable Characteristics:
  • Associate's degree in Computer Science or related degree.
  • Strong work experience in a technical position.
  • Must be a self-starter, work well without supervision, and accept responsibility.
  • Technical Certifications from Microsoft or Cisco.
  • Comptia A+ or equivalent certification preferred but not required.
  • Comptia Network+ or equivalent certification preferred but not required.
  • Someone who enjoys serving others and takes pride in their work.
About NetGreene Solutions, LLC:

NetGreene Solutions and CrossPath Telecom Network is a growing company based in Clarksville, Tennessee, with offices in Louisville, KY. Our company is considered to be the best in the industry, delivering proven solutions that help advance the business environment of our partners/customers. With over 40 years of combined enterprise I.T. and Telecommunications experience, our team believes in delivering the right solution to our partners/customers and performing high-touch servicing of our solutions post-sale. NetGreene Solutions and CrossPath Telecom Network is the premier IT and Telecommunications choice for the markets we service. Our company growth pattern exceeds 80% year over year. We are looking for that next top-notch, high-touch, performance-driven individual to join our team.

Benefits:

  • Employee discount.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Professional development assistance.

Schedule:

  • 8 hour shift.
  • Day shift.
  • On call.
  • Bonuses.

Education:

  • Associate (Required).

Experience:

  • Microsoft Windows: 6 years (Required).

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