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Client Support Specialist

2 months ago

Clarksville, Tennessee, United States Onsite Plumbing Heating & Air LLP Full time
Job Overview

We are looking for a dedicated Client Support Specialist who will be instrumental in assisting customers by delivering comprehensive product and service insights while addressing technical challenges.


Key Responsibilities:

  • Manage customer inquiries and resolve complaints effectively
  • Offer detailed information regarding our products and services
  • Diagnose and address product-related issues and concerns
  • Maintain and update customer records based on interactions
  • Build and enhance a knowledge base of our evolving products and services

Required Qualifications:

  • Prior experience in customer service, sales, or related fields
  • Proven ability to establish rapport with clients
  • Strong prioritization and multitasking skills
  • Professional and positive attitude
  • Exceptional written and verbal communication abilities
  • Experience with Service Titan is a plus

Company Overview

Onsite Plumbing Heating & Air LLP has proudly served Southern Indiana and its neighboring areas for two decades. As a family-owned business, we are committed to providing fair and honest service to all clients. We prioritize high-quality customer service without employing high-pressure sales tactics or monitoring average ticket sales. Our expectation is that every employee delivers exceptional customer service with a friendly demeanor.