Automotive Service Consultant

4 weeks ago


Gulf Shores, Alabama, United States OneWater Full time
Job Summary

As a Service Advisor at OneWater Marine, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers. This role requires a passion for delivering timely and profitable service, while maintaining a high level of service knowledge and product expertise.

Key Responsibilities
  • Schedule and process service work efficiently and in a timely manner.
  • Perform detailed write-ups of customer concerns and incorporate required work utilizing the "Complaint, Cause & Correction" method.
  • Provide timely estimates for customer approval and obtain warranty or service contract approvals as needed.
  • Resolves customer complaints or concerns in a timely manner and continuously look for ways to better serve our customers.
  • Maintain a safe and environmentally friendly service operation, and perform quality control checks on finished boats to ensure completion of repairs and cleanliness.
  • Promote teamwork and support other team members, departments, and locations to ensure a seamless experience for our customers.

What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities to enhance your service knowledge and skills.
  • A competitive compensation package and benefits.
  • The opportunity to work with a leading marine dealership and contribute to our mission of delivering exceptional customer service.

Equal Employment Opportunity
OneWater Marine is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination in employment. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

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