Service Writer

4 days ago

Gulf Shores, Alabama, United States OneWater Inc Full time

Job Title: Service Writer

About the Role:

We are seeking a highly skilled Service Writer to join our team at One Water Marine. As a Service Writer, you will play a crucial role in achieving the highest level of customer satisfaction and managing service scheduling and work write-ups to meet or exceed financial objectives.

Key Responsibilities:

  • Work to surpass shop profitability goals by scheduling shop time wisely
  • Encourage maximum productivity of the service department
  • Process all service transactions in the most efficient way
  • Achieve the highest level of customer satisfaction through excellent service
  • Daily communication with customers on repair status

Qualifications and Expectations:

  • Have technical knowledge and experience
  • Enjoy providing customer service of the highest quality; understand the impact of enthusiastic, sincere service
  • Be able to speak about mechanical issues (some boat knowledge is beneficial but not required)
  • Be results-driven, bottom-line focus
  • Have excellent communication and interpersonal skills
  • Possess high attention to detail
  • Have a strong work-ethic
  • Be self-managed and well-organized
  • Have basic computer skills (Microsoft: Excel, & Outlook)
  • Have a clean driving record and valid driver's license
  • Lightspeed DMS

Equal Employment Opportunity:

One Water Marine provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Requirements:

Drug screening and background check are required.

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