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Customer Service Representative

2 months ago


East Setauket, New York, United States SB Clinical Practice Management Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at SB Clinical Practice Management. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient appointment scheduling process.

Key Responsibilities
  • Appointment Scheduling: Schedule appointments for patients in a timely and accurate manner, following established protocols and procedures.
  • Phone and In-Person Interactions: Provide excellent customer service to patients via phone and in-person, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Insurance Verification: Verify patient insurance coverage and obtain necessary information to ensure accurate billing and payment processing.
  • Data Entry: Accurately and efficiently enter patient information into our scheduling system, ensuring data integrity and compliance with regulatory requirements.
  • Communication: Communicate effectively with patients, staff, and medical providers to ensure seamless coordination of patient care.
Requirements
  • Education: High School Diploma or equivalent required.
  • Skills: Strong organizational and communication skills, excellent typing skills, and friendly telephone etiquette required. Experience with appointment scheduling systems and Microsoft Office preferred.
Working Conditions

This is a sedentary role that requires the ability to remain stationary for extended periods. The ideal candidate will be able to work in a fast-paced environment and prioritize tasks effectively to meet deadlines.