Customer Service Representative

4 weeks ago


East Syracuse, New York, United States AAA of Western & Central NY Full time
Job Title: Member Service Representative

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at AAA Western & Central New York. As a key member of our contact center, you will be responsible for providing exceptional service to our members, promoting AAA products and services, and driving sales growth.

Key Responsibilities:
  • Provide top-notch service to members via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
  • Grow AAA membership by effectively educating and explaining the benefits of AAA products and services to promote additional sales.
  • Meet or exceed departmental sales and productivity goals, consistently delivering high-quality results.
  • Stay up-to-date on AAA products and services, ensuring accurate and informed responses to member inquiries.
  • Collaborate with colleagues to achieve team goals and objectives, fostering a positive and supportive work environment.
Requirements:
  • High school diploma or equivalent required; customer service and/or sales experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Proficiency in computer software and ability to navigate multiple systems.
What We Offer:
  • Competitive salary and incentives, with opportunities for growth and advancement.
  • A comprehensive benefits package, including health and dental insurance, 401(k) plan, and paid time off.
  • Training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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