Plumbing Service Operations Manager
1 day ago
We are seeking a highly skilled and experienced Plumbing Service Manager to join our team at GPAC. As a key member of our service delivery team, you will be responsible for overseeing the service, repair, and installation of commercial plumbing systems.
Key Responsibilities:- Plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives.
- Manage and develop plumbing staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
- Oversee daily operations to ensure that proper procedures and guidelines are in place.
- Effectively manage plumbing team members to ensure team objectives and sales goals are met.
- Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
- Assist with or perform administrative tasks.
- Develop working knowledge of industry regulations, restrictions, and laws and ensure service department adheres to all rules.
- Resolve escalated customer issues by developing and maintaining a great relationship with customers.
- Regularly audit work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- A proven track record in customer service management, leading a large team to drive results is a must.
- Experience with residential home service company is required.
- Possess the ability to inspire both personal and professional growth in our team members.
- Ability to drive team performance to achieve all business goals and objectives.
- Clean, safe driving record.
- Ability to pass a background check.
- Highly organized.
- High integrity, exceptional communication, and social skills.
- Proven ability to make solid customer connections and relate with customers positively.
- Be proficient using a computer and Microsoft Office applications.
- Team player.
GPAC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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