General Manager

6 days ago


Phoenix, Arizona, United States Genuine Concepts Full time
About the Role

Genuine Concepts is seeking a highly skilled and experienced Restaurant Operations Manager to lead our business to success. As an Assistant General Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring a high-quality dining experience for our customers.

Key Responsibilities
  • Restaurant Operations: Coordinate daily Front of the House and Back of the House restaurant operations, ensuring seamless execution of our business plan.
  • Customer Service: Deliver superior service and maximize customer satisfaction, responding efficiently and accurately to customer complaints.
  • Product Quality: Regularly review product quality and research new vendors to maintain high standards.
  • Staff Management: Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
  • Financial Management: Estimate future needs for goods, kitchen utensils, and cleaning products, ensuring compliance with sanitation and safety regulations.
  • Marketing and Promotion: Promote the brand in the local community through word-of-mouth and restaurant events, recommending ways to reach a broader audience.
  • Training and Development: Train new and current employees on proper customer service practices, implementing policies and protocols that will maintain future restaurant operations.
Requirements
  • Experience: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
  • Customer Service: Proven customer service experience as a manager.
  • Food and Beverage Knowledge: Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
  • Leadership and Motivation: Strong leadership, motivational, and people skills.
  • Financial Management: Acute financial management skills.


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