Senior SIEM Support Engineer
2 weeks ago
Your Role
As a Senior Support Engineer with a focus on Security Information and Event Management (SIEM), you will deliver specialized assistance for our SIEM offerings, particularly the Cortex XSIAM platform.
Your responsibilities will include collaborating with clients to troubleshoot intricate technical challenges, ensuring their SIEM implementations are effective and aligned with their security objectives.
Your ContributionsProvide advanced technical assistance for SIEM-related inquiries, overseeing cases from initial documentation to resolution with prompt follow-ups.
Perform comprehensive fault isolation and root cause analysis for complex technical challenges associated with SIEM, log ingestion, and correlation rules.
Generate detailed Technical Support Bulletins and enhance the Knowledge Base with insights on SIEM features and troubleshooting techniques.
Collaboration
Engage closely with Engineering, Product, and Professional Services teams to drive product enhancements and address complex technical issues.
Availability
Participate in weekend on-call rotations and provide after-hours support to maintain ongoing customer satisfaction.
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