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Senior Endpoint Security Support Engineer
2 months ago
Your Role
As a Senior Endpoint Security Support Engineer, you will engage directly with our esteemed clients to resolve intricate post-sales issues that necessitate a thorough analysis of various factors.
You'll have the opportunity to connect with key stakeholders beyond your immediate area of expertise, demonstrating a strong ability to articulate complex technical challenges to both technical and non-technical audiences.
Regular participation in technical discussions with cross-functional teams will be part of your role, fostering an atmosphere of transparency that contributes to superior products, enhanced work environments, and improved cybersecurity.
Your prompt decision-making and support for our clients will ensure they receive the swift assistance required to maintain secure environments, necessitating quick, thoughtful responses and technical support as needed, often in high-pressure scenarios.
Your Contributions- Address user-reported issues in compliance with established Service Level Agreements.
- Assess customer-reported issues and respond through ticketing systems, phone, or remote sessions.
- Conduct advanced troubleshooting at both the application and operating system levels, leveraging your expertise.
- Identify fault areas (code, environment, or configuration) and collaborate with relevant teams to implement solutions.
- Provide timely updates on the development process regarding customer-reported product issues.
- Document actions to effectively relay information internally and to clients.
- Facilitate root cause analyses and oversee the implementation of corrective and preventive measures.