Guest Experience Supervisor

3 weeks ago


Stevensville, Maryland, United States Best Western Kent Narrows Inn Full time
Job Summary

The Front Desk Supervisor role at Best Western Kent Narrows Inn is a dynamic opportunity for a motivated and customer-focused individual to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional guest service, managing front desk operations, and collaborating with other departments to drive results.

Responsibilities
  • Manage guest relationships, respond to inquiries, and resolve issues promptly
  • Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences
  • Perform cash transactions, credit card processing, and other financial tasks
Requirements and Qualifications
  • Bachelor's degree in Hospitality or related field
  • Minimum 2 years of experience in hotel front desk operations
  • Excellent communication, problem-solving, and leadership skills
Benefits

We offer a competitive salary range of $48,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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