Administrative Support Specialist
7 days ago
About TVon LLC
We offer a competitive salary of $40,000 - $50,000 per year.
Job Description
This is an entry-level, full-time position requiring excellent teamwork, communication, organizational, and time management skills. As a generalist, you will be responsible for various tasks across different departments, including customer service, shipping, returns, data entry, and sales.
Responsibilities:
- Provide exceptional customer service through phone calls, ensuring accurate order details and answering questions about merchandise and company policies.
- Address customer inquiries, concerns, and requests via phone, email, and text message regarding merchandise, orders, returns, and in-transit shipments.
- Process outbound customer orders, including generating shipping labels and packing shipments.
- Maintain accurate records of order fulfillment statuses and package tracking information in our database.
- Process inbound customer returns, including unboxing packages and processing paperwork.
- Input and update product specifications and pictures in our database.
Requirements:
- A high school diploma or associate's degree.
- The ability to provide own transportation to and from the office.
- Excellent verbal and written communication skills.
- A professional and respectful demeanor towards coworkers and customers.
- Proficiency in word processing and spreadsheets (e.g., Google Docs, Google Sheets).
- The ability to multitask and meet deadlines in a fast-paced environment.
- Real-time critical thinking and problem-solving skills.
- Strong attention to detail and organizational skills.
- The ability to work weekends and holidays as needed.
Schedule:
- Sunday: 10:00 AM - 1:00 PM.
- Monday: 2:00 PM - 10:00 PM.
- Tuesday: 10:00 AM - 6:00 PM.
- Wednesday: 2:00 PM - 10:00 PM.
- Thursday: 2:00 PM - 10:00 PM.
- Friday: 10:00 AM - 6:00 PM.
- Saturday: 10:00 AM - 1:00 PM.
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