Administrative Support Specialist

7 days ago


Baldwin Park, California, United States Tvon LLC Full time

About TVon LLC

We offer a competitive salary of $40,000 - $50,000 per year.

Job Description

This is an entry-level, full-time position requiring excellent teamwork, communication, organizational, and time management skills. As a generalist, you will be responsible for various tasks across different departments, including customer service, shipping, returns, data entry, and sales.

Responsibilities:

  • Provide exceptional customer service through phone calls, ensuring accurate order details and answering questions about merchandise and company policies.
  • Address customer inquiries, concerns, and requests via phone, email, and text message regarding merchandise, orders, returns, and in-transit shipments.
  • Process outbound customer orders, including generating shipping labels and packing shipments.
  • Maintain accurate records of order fulfillment statuses and package tracking information in our database.
  • Process inbound customer returns, including unboxing packages and processing paperwork.
  • Input and update product specifications and pictures in our database.

Requirements:

  • A high school diploma or associate's degree.
  • The ability to provide own transportation to and from the office.
  • Excellent verbal and written communication skills.
  • A professional and respectful demeanor towards coworkers and customers.
  • Proficiency in word processing and spreadsheets (e.g., Google Docs, Google Sheets).
  • The ability to multitask and meet deadlines in a fast-paced environment.
  • Real-time critical thinking and problem-solving skills.
  • Strong attention to detail and organizational skills.
  • The ability to work weekends and holidays as needed.

Schedule:

  • Sunday: 10:00 AM - 1:00 PM.
  • Monday: 2:00 PM - 10:00 PM.
  • Tuesday: 10:00 AM - 6:00 PM.
  • Wednesday: 2:00 PM - 10:00 PM.
  • Thursday: 2:00 PM - 10:00 PM.
  • Friday: 10:00 AM - 6:00 PM.
  • Saturday: 10:00 AM - 1:00 PM.


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