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Operational Support Specialist
1 month ago
We are seeking an exceptional Operational Support Specialist to join our team in Menlo Park, CA. This is a full-time position offering a competitive salary of $32-$37 per hour, plus an additional $4.98 health and wellness pay towards medical or 401K.
Job DescriptionThe Operational Support Specialist will play a crucial role in ensuring efficient operations by providing timely customer service, processing work orders, and coordinating logistics. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask.
Responsibilities- Customer Service: Provide timely and accurate responses to customer inquiries related to work orders.
- Work Order Processing: Process incoming calls and generate appropriate work orders based on established procedures.
- Emergency Response: Coordinate emergency responses and dispatching procedures.
- Data Management: Enter, analyze, and extract data using the maintenance management system.
- Administrative Support: Assist with administrative tasks such as calendaring, email correspondence, and data entry.
- Logistics Coordination: Support logistics operations by coordinating incoming calls and ensuring timely responses.
- Service Desk Management: Manage service desk and logistics operations, including calls, data entry, and documentation.
- Maintenance Planning: Contribute to maintenance planning and process improvement efforts.
- Building Management Systems: Monitor building management systems (BMS) and fire systems.
- Field Operations Coordination: Coordinate calls to field operations for immediate responses to critical issues.
To be successful in this role, you will need:
- Strong Organizational Skills: Ability to prioritize tasks effectively and maintain accurate records.
- Excellent Communication Skills: Effective communication with customers, colleagues, and stakeholders.
- Technical Skills: Proficiency in computer applications, including maintenance management systems.
- Attention to Detail: Accurate data entry and record-keeping.
- Background in Administration: Previous experience in administration or a related field preferred.
- Education: High school diploma or GED equivalent; college preferred but not required.
We offer a comprehensive benefits package, including:
- Health and Wellness Pay: $4.98 per hour towards medical or 401K.
- Professional Development Opportunities: Training and development opportunities to enhance your skills and career.
- Collaborative Work Environment: A supportive and collaborative work environment that fosters growth and success.
Kelly Government Solutions partners with premier government agencies and top federal contractors to provide expert talent solutions. We offer a variety of full-time, project, seasonal, and surge support opportunities in science, engineering, technology, professional, and administrative support roles.
