Customer Service Team Lead Position with Competitive Pay

4 days ago


Mt Pleasant, South Carolina, United States Lowes Foods Full time
Company Overview

Lowes Foods is a family-owned and growing company that offers great pay, excellent benefits, and opportunities for career growth.

Job Description

The Guest Service Manager is responsible for supervising the front porch team to ensure a fast and pleasant checkout experience for customers. This involves maintaining guest service standards, training and developing team members, and ensuring cash office security.

Responsibilities
  1. Maintain Guest Service Standards:
  • Ensure front porch standards are met at all times.
  • Work with the Store Manager and Guest Service Manager to schedule staff to meet labor guides.
  • Train cashiers to call additional hosts to the front porch as needed.
  • Handle customer requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Training and Development of Front Porch Hosts:
  • Provide training and direction to hosts not meeting standards.
  • Communicate problem areas and underperforming hosts to the Guest Service Manager.
  • Offer on-the-job feedback to maintain high service levels.
Sales, Cash and Invoice Accounting:
  • Prepare weekly cash reports and documentation.
  • Maintain sales-related information.
  • Process invoices and transfers as assigned.
Cash Related Activities:
  • Prepare bank deposits according to policy.
  • Handle payroll check approval/cashing according to company policy.
  • Conduct daily cash counts.
Cash Office Security:
  • Ensure the security of the cash office and store funds.
  • Maintain accountability standards for cashier tills.
Qualifications
  • Friendly, outgoing personality.
  • Ability to work well with others.
  • Ability to lift 25 lbs occasionally and 15 lbs constantly.
  • Ability to read and understand information and direction.
  • Knowledge of front porch operations.
  • Ability to supervise people, including training and development.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Effective communication and guest service skills.
  • Must be at least 18 years old.
  • Ability to stand for extended periods.
  • Demonstrate successful use of math skills.
  • Ability to work well with computers.
Benefits

Lowes Foods offers competitive pay starting at $16/hour, medical, dental, and vision insurance, a 401K plan, pension plan, paid time off, weekly pay, and more.

Salary

This position offers an estimated salary of $41,600 per year based on a 40-hour workweek and 52 weeks of employment per year.



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