Customer Service Team Lead Position with Competitive Pay
4 days ago
Lowes Foods is a family-owned and growing company that offers great pay, excellent benefits, and opportunities for career growth.
Job DescriptionThe Guest Service Manager is responsible for supervising the front porch team to ensure a fast and pleasant checkout experience for customers. This involves maintaining guest service standards, training and developing team members, and ensuring cash office security.
Responsibilities- Maintain Guest Service Standards:
- Ensure front porch standards are met at all times.
- Work with the Store Manager and Guest Service Manager to schedule staff to meet labor guides.
- Train cashiers to call additional hosts to the front porch as needed.
- Handle customer requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
- Provide training and direction to hosts not meeting standards.
- Communicate problem areas and underperforming hosts to the Guest Service Manager.
- Offer on-the-job feedback to maintain high service levels.
- Prepare weekly cash reports and documentation.
- Maintain sales-related information.
- Process invoices and transfers as assigned.
- Prepare bank deposits according to policy.
- Handle payroll check approval/cashing according to company policy.
- Conduct daily cash counts.
- Ensure the security of the cash office and store funds.
- Maintain accountability standards for cashier tills.
- Friendly, outgoing personality.
- Ability to work well with others.
- Ability to lift 25 lbs occasionally and 15 lbs constantly.
- Ability to read and understand information and direction.
- Knowledge of front porch operations.
- Ability to supervise people, including training and development.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Effective communication and guest service skills.
- Must be at least 18 years old.
- Ability to stand for extended periods.
- Demonstrate successful use of math skills.
- Ability to work well with computers.
Lowes Foods offers competitive pay starting at $16/hour, medical, dental, and vision insurance, a 401K plan, pension plan, paid time off, weekly pay, and more.
SalaryThis position offers an estimated salary of $41,600 per year based on a 40-hour workweek and 52 weeks of employment per year.
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