Network Operations Manager

1 day ago

Washington, Washington, D.C., United States SourcePro Search, LLC Full time
Job Title: Network Operations Manager

We are seeking a highly skilled Network Operations Manager to join our team at SourcePro Search, LLC. As a key member of our IT department, you will be responsible for managing the installation, configuration, and ongoing maintenance of all servers, storage, and data centers firm-wide.

Key Responsibilities:
  • Manage the Network Operations team responsible for installation, configuration, and maintenance of servers, storage, and data centers
  • Oversee the management of multiple data centers, including local office MDF/IDF's
  • Manage office moves, expansions, and openings from an infrastructure perspective
  • Manage the VMWare virtualization environment and NetApp storage
  • Manage backups, Business Continuity, and Disaster Recovery (BC/DR) systems
  • Manage IS staff within the team, including hiring, training, evaluation, guidance, discipline, and discharge
  • Maintain quality service by establishing and enforcing organization standards and supporting the Firm's directive of IS Service Management
  • Provide mentoring and guidance for professional development to IS staff
  • Develop standard operating procedures and best practices
  • Work closely with the Network Architecture & Engineering and Communications teams
  • Provide expertise and engineering support and guidance as needed
  • Oversee systems work, including development, enhancement, and upgrades
  • Communicate regularly with executive management and all users of information services and systems
  • Ensure the creation and maintenance of all written documentation
  • Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
  • Assist in the development and implementation of IS policies and procedures
  • Complete projects by coordinating resources and timetables and working with the project management team
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications
Requirements:
  • 5+ years of progressive IT experience, including experience in a multi-office environment
  • Solid experience with servers, VMWare, and data centers
  • Experience with NetApp storage and Cisco server platforms
  • Experience managing vendor relationships
  • Project management experience
  • Participate in a 7x24 on-call rotation
  • Bachelor's or Master's degree in Computer Science or equivalent education and experience
  • Prior law firm or professional services experience
  • ITIL Foundations Certification
  • Project Management Professional (PMP) Certification
Competencies:
  • Ability to work independently and make sound judgments regarding the best course of action to resolve problems
  • Ability and judgment to understand when status updates and user communications are appropriate
  • Make solid technical decisions for the engineering team
  • Ability to work effectively under pressure, set priorities, handle multiple projects concurrently, and in a timely manner
  • Excellent problem-solving, analytical, and evaluative skills
  • Strong interpersonal skills with the ability to manage, counsel, mentor, and supervise others
  • Excellent verbal and written communication skills
  • Ability to meet deadlines, conduct and direct research into IS issues and products, and take initiative in the development and completion of projects
  • Strong project management, organizational, and time management skills
  • Proficiency in advocating ideas to business leaders
  • Expert consultative skills
  • Expert strategic thinking skills
  • Expert ability to synthesize facts, trends, and key issues in complex situations
  • Exceptional Customer Service skills

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