Technical Support Specialist

3 weeks ago


Fort Bragg, North Carolina, United States Liberty Central School District Full time
Job Summary

The Liberty Central School District is seeking a skilled Technical Support Specialist to join our team. As a key member of our technology department, you will provide technical assistance and support to clients via phone, email, or in-person. Your expertise will be essential in recognizing, researching, and resolving basic or mildly complex technological issues.

Key Responsibilities

Provides technical assistance and support to clients via phone, email, or in-person
Recognizes, researches, and resolves basic or mildly complex technological issues
Operates a variety of computer equipment and machinery
Follows procedures relating to installation and maintenance of PC equipment and software
Participates in the maintenance of all PC computer equipment
Installs, troubleshoots, and maintains PC equipment
Maintains current inventory of all PC equipment and software on the network
Assists users in support of their use of PC's and network resources
Analyzes off-the-shelf software and modifies to suit
May maintain or utilize telecommunications protocols
Supports Data Privacy Officer with technology integration platforms such as Classlink, SchoolTool, etc.
May provide training for end users in the use of equipment and software
Diagnoses and troubleshoots hardware, software, and network issues
Installs, configures, and maintains computer systems and peripherals
Performs routine maintenance tasks, such as software updates and system optimizations
Documents all support interactions and resolutions in our ticketing system
Collaborates with senior technicians to escalate complex issues as needed

Requirements

The ideal candidate will have a high school diploma or equivalent and demonstrated entry-level technology aptitude and competence. Proficiency in Microsoft Windows and Google operating systems is also required. Excellent customer service skills and the ability to communicate effectively are essential for success in this role.

About Us

The Liberty Central School District is committed to empowering each student to contribute and thrive in a diverse community. We believe in recruiting a diverse workforce inclusive of all backgrounds and from all walks of life. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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