Electrical Account Coordinator
4 weeks ago
Rogers Electric is seeking a skilled Account Specialist to join our team. As an Account Specialist, you will be responsible for resolving service problems, maintaining customer accounts, and identifying customer needs to achieve satisfaction.
Key Responsibilities:
- Resolve service problems by clarifying customer complaints, determining the cause of the problem, and explaining the best solution to solve the problem.
- Open and maintain customer accounts by recording account information.
- Identify and assess customer needs to achieve satisfaction.
- Facilitate communication between customers and internal systems, including updating customers with estimated time of arrival, quotes, status updates, evaluations, and payments.
- Work Order Entry for assigned accounts.
- Obtain updates from internal Dispatchers and Account Managers and communicate those updates to customers.
- Send quotes to customers and process quote approvals.
- Update systems with work order updates.
- Complete Excel reporting of open work orders for customers.
- Analyze and complete customers' work order report, Rogers Electric PCA list, internal overdue quotes report, completed work order report, and the open/unpaid invoices report.
- Maintain Rogers work order report for assigned customers and Rogers parts on order report for specific customers.
Requirements:
- Associate's Degree or equivalent; or 1 year of previous administrative/customer service experience.
- Ability to communicate both verbally and through writing in a professional, courteous, and knowledgeable manner.
- Ability to multitask, using several screens and browsers at the same time, talk on the phone while navigating the system.
- Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner.
- Ability to comprehend, summarize, edit, and paraphrase data.
- Ability to browse the internet and use internal systems and websites for our customers.
- Ability to create, edit, and analyze Excel spreadsheets, Word documents, PDF files, and PowerPoint presentations.
- Ability to create, navigate, search, and update Rogers Electric's systems (work orders, reports, quotes, invoices, etc.).
- Ability to use office equipment (fax, phone, scanner, copier, mail).
- Proficiency in MS Office Suite.
About Rogers Electric:
Rogers Electric is a family-owned business with over 40 years of experience in electrical construction, data, and lighting services. We have 12 offices nationwide and are the largest self-performing electrical contractor in the United States. We are committed to providing exceptional service to our customers and are looking for a skilled Account Specialist to join our team.
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