Workplace Experience Manager

4 days ago


Mountain View, California, United States Circles Full time
About the Role:
Circles is seeking an experienced and passionate Workplace Experience Manager to lead our Workplace Concierge team in delivering world-class service at one of the most innovative technology firms in the world. As the operational point of contact, you will oversee the day-to-day activities of the Workplace Concierge staff, ensuring exceptional service delivery, vendor management, and the smooth operation of workplace services.

The ideal candidate has at least 5 years of hospitality or related experience. This role is expected to be in person and in the office daily, without exception. With a salary range of $80K-$90k per year, this position offers a competitive compensation package including benefits such as medical, dental, vision insurance, long-term and short-term disability insurance paid for by Circles, and a 401k with match.

Key Responsibilities:
  • Lead, mentor, and oversee the Workplace Concierge team, ensuring consistent delivery of first-class hospitality services across multiple office locations.
  • Manage staffing schedules, PTO coverage, recruitment, ensuring adequate staffing levels, and providing coverage to maintain seamless operations at all times.
  • Conduct onboarding and training for new team members to ensure high standards of service are maintained.
  • Provide ongoing performance management and feedback to team members, setting clear expectations and goals.


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