GEGI Customer Experience Manager

2 days ago


Mountain View, California, United States GEGI LLC Full time

GEGI LLC is a cutting-edge student management system designed for small to medium-sized educational institutions. We are seeking an experienced GEGI Customer Experience Manager to lead our customer care team and drive business growth through exceptional customer service.

About the Role

As a key member of our support team, you will be responsible for monitoring and improving working processes, developing process improvements, creating reports on customer feedback, and coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently.

Responsibilities
  • Lead and develop the customer care team to deliver exceptional customer service
  • Monitor and improve working processes to increase efficiency in customer service operations
  • Develop and implement process improvements to enhance the customer service experience
  • Create reports on customer feedback or satisfaction to help identify areas for improvement
Requirements
  • Minimum 2 years of working experience as a Customer Care Specialist in IT and IT-related areas
  • Strong desire to strengthen and refine professional effectiveness
  • Experience in building processes, working with documentation
  • Experience in managing and mentoring people
  • Excellent communication skills
  • High level of self-motivation
  • English level Upper Intermediate +

The estimated salary for this role is $70,000 - $90,000 per year, depending on experience.



  • Mountain View, California, United States GEGI LLC Full time

    As a Customer Care Operations Manager at GEGI LLC, you will play a crucial role in strengthening processes within the customer care department and making the work of the customer care team more efficient. You will oversee the day-to-day operations of our customer services and work as a lead support specialist and team supervisor.Key...


  • Mountain View, California, United States GEGI LLC Full time

    GEGI LLC is looking for an experienced Project Management Professional to lead our software development efforts. The ideal candidate will have a proven track record of delivering projects on time and within budget, as well as excellent communication and interpersonal skills.About the Role:Lead software development projects from conception to delivery.Develop...


  • Mountain View, California, United States GEGI LLC Full time

    We are seeking a highly skilled IT Support Services Supervisor to join our GEGI LLC team. As a key member of our support team, you will be responsible for overseeing the day-to-day operations of our customer services team and ensuring that customer service issues are resolved quickly and efficiently.About the RoleThe ideal candidate will have a minimum of 2...


  • Mountain View, California, United States GEGI LLC Full time

    GEGI LLC is seeking a skilled Software Project Manager to oversee the development of software features from user contact to release. The successful candidate will have experience managing product backlogs, defining project scope and objectives, and establishing client relationships.Responsibilities:Manage software development projects from inception to...


  • Mountain View, California, United States Aeva, Inc Full time

    About AevaAeva is a pioneering technology company transforming autonomy with its groundbreaking sensing and perception technology. Our mission is to bring the next wave of perception to various applications, including automated driving, industrial robotics, consumer electronics, consumer health, security, and more.Job OverviewThe Customer Program Manager...


  • Mountain View, California, United States Hummus Mediterranean Kitchen Full time

    **About Us**Hummus Mediterranean Kitchen is a locally owned restaurant that serves fresh, healthy food made in-house. We take pride in using only the finest ingredients and providing an exceptional dining experience for our customers.**Job Description:**We are seeking a skilled Cashier (FOH) to join our team. The successful candidate will be responsible for...


  • Mountain View, California, United States California Marketing Solutions Full time

    About California Marketing SolutionsWe are a forward-thinking telecommunications company based in San Jose, working with nationally recognized clients. Our unique partnership model allows us to grow both our business and that of our clients.Job SummaryThe Customer Experience Specialist will be responsible for learning and mastering our range of...


  • Mountain View, California, United States Treasure Data Full time

    Job SummaryTreasure Data is seeking a seasoned Director of Product Management to lead our real-time product team. This role involves driving the product roadmap, including the entire product life-cycle from definition, build, launch, and eventual end-of-life.As a key member of our team, you will work cross-functionally to deliver high-quality solutions to a...


  • Mountain View, California, United States Disability Solutions Full time

    Company OverviewGatik, a pioneering leader in autonomous logistics, is revolutionizing the B2B supply chain with its innovative transportation-as-a-service solution. Our mission is to deliver goods safely and efficiently, while prioritizing safe, consistent deliveries and streamlining freight movement by reducing congestion.The company focuses on short-haul,...


  • Mountain View, California, United States Treasure Data Full time

    Job SummaryWe are seeking a highly skilled Product Management Director to lead our real-time product team at Treasure Data.About the RoleThis is an exciting opportunity to drive the product roadmap, including definition, build, launch, and end-of-life of our customer data platform. As a key member of our cross-functional team, you will be responsible for...


  • Mountain View, California, United States Ross Stores, Inc. Full time

    Job Description: We are seeking a highly motivated and detail-oriented Retail Sales Associate to join our team at Ross Stores, Inc. The ideal candidate will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the success of our stores. About the Role: The Retail Sales...


  • Mountain View, California, United States CDS (Club Demonstration Services) Full time

    We are shaping the future of shopping experiences and connecting people with products that enrich their lives.About UsCDS, an Advantage Solutions Company, is a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. We provide opportunities for growth and enrichment to help you succeed in your career.Role OverviewIn this...


  • Mountain View, California, United States Confluent Full time

    Job OverviewAs an IT Support Engineer at Confluent, you'll play a critical role in delivering exceptional technical support and customer service to our global team. With a focus on innovation and continuous improvement, we're seeking a talented professional to join our team and drive success.Main Responsibilities* Provide proactive and reactive IT Support to...


  • Mountain View, California, United States Wingstop Full time

    Estimated salary for this role in the United States is around $15-$18 per hour, depending on location and experience. As a Guest Service Team Member at Wingstop, you'll be responsible for delivering World Class service by acting as the face and voice of the restaurant to all guests.Job ResponsibilitiesInteracting with guests by greeting them, answering phone...


  • Mountain View, California, United States Circles Full time

    About the Role:Circles is seeking an experienced and passionate Workplace Experience Manager to lead our Workplace Concierge team in delivering world-class service at one of the most innovative technology firms in the world. As the operational point of contact, you will oversee the day-to-day activities of the Workplace Concierge staff, ensuring exceptional...


  • Mountain View, California, United States Acosta Full time

    **Job Description:**The Part-time Sales Associate will be expected to have a deep knowledge of the brands' products and services.Salary Range: $22.00-$26.00 per hourKey Responsibilities: Empower consumers using device and product discovery in the Google Store.Create a radically helpful consumer experience that promotes excitement around the brands'...

  • Store Assistant

    1 week ago


    Mountain View, California, United States Walmart Full time

    About This Role: We are seeking a highly motivated and results-driven Store Assistant to join our team at Walmart. As a Store Assistant, you will play a vital role in ensuring that our customers have an exceptional shopping experience. Your primary responsibility will be to operate the cash register, handle customer transactions, and provide top-notch...


  • Mountain View, California, United States Intuit Full time

    About UsAt Intuit, we're on a mission to empower people to achieve their financial goals and improve their lives. Our Customer Success (CS) Services Analytics team is seeking an exceptional Senior Data Analyst to join our ranks.The RoleWe're looking for a highly skilled data analyst with expertise in machine learning, statistical modeling, and data...


  • Mountain View, California, United States Google LLC Full time

    About the RoleWe are seeking an experienced Product Manager to join our team and lead the development of innovative virtual communication solutions.As a Product Manager on Project Starline, you will work closely with cross-functional teams to design, build, and deliver cutting-edge video meeting experiences that enable seamless connections between people...


  • Mountain View, California, United States The Judge Group Full time

    The Judge Group is seeking a highly skilled Retail Experience Strategist to spearhead the creation and execution of compelling product experiences within our physical retail stores.This role involves crafting a seamless and impactful customer journey from the moment they enter the store to the point of purchase and beyond. Key collaborations include...