GEGI Customer Experience Manager
2 days ago
GEGI LLC is a cutting-edge student management system designed for small to medium-sized educational institutions. We are seeking an experienced GEGI Customer Experience Manager to lead our customer care team and drive business growth through exceptional customer service.
About the RoleAs a key member of our support team, you will be responsible for monitoring and improving working processes, developing process improvements, creating reports on customer feedback, and coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently.
Responsibilities- Lead and develop the customer care team to deliver exceptional customer service
- Monitor and improve working processes to increase efficiency in customer service operations
- Develop and implement process improvements to enhance the customer service experience
- Create reports on customer feedback or satisfaction to help identify areas for improvement
- Minimum 2 years of working experience as a Customer Care Specialist in IT and IT-related areas
- Strong desire to strengthen and refine professional effectiveness
- Experience in building processes, working with documentation
- Experience in managing and mentoring people
- Excellent communication skills
- High level of self-motivation
- English level Upper Intermediate +
The estimated salary for this role is $70,000 - $90,000 per year, depending on experience.
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