Automotive Service Operations Manager
1 week ago
- 401(k) retirement plan
- Performance-based bonuses
- Attractive salary package
- Complimentary food and snacks
- Health insurance coverage
- Opportunities for career advancement
- Profit-sharing options
- Career development opportunities
- Flexible work schedules
- Competitive compensation
- Daily lunch provided
- 401k retirement plan
Are you a natural leader with a strong work ethic and the ability to build rapport with clients? This position may be the right fit for you.
Hollenshades Auto Service is seeking an Automotive General Manager to oversee our thriving service center. In this role, you will cultivate relationships with a diverse clientele, both new and established. Your daily tasks will include managing vehicle intake, collaborating with technicians and shop staff for service and repair estimates, and communicating with customers for repair order approvals in line with industry best practices. You will need to devise effective and efficient methods to handle daily operations, including communication with shop personnel and other managers, generating leads, providing thorough follow-up, and completing sales transactions. Additionally, you will interface with senior management and provide leadership within the front office.
It is crucial that our sales team adheres to the highest ethical standards, and we expect you to uphold these standards and practices. If you have a proven history of managing and working in a high-volume automotive facility, we encourage you to consider this opportunity.
Responsibilities
- Educate clients on the service and repair process, set and communicate timelines, foster brand loyalty, and finalize sales transactions.
- Communicate with technicians to accurately estimate work using industry labor and repair guidelines.
- Oversee daily operations of the service center while maintaining high employee morale.
- Utilize our company's POS and CRM systems to track prospective and existing customers.
- Enhance customer satisfaction through the service experience, encouraging referrals and repeat business.
- Regularly monitor sales and forecast market changes to identify future opportunities.
- High school diploma or GED required; Bachelor's degree preferred.
- A minimum of five years of experience in automotive maintenance and repair, with at least one year in a management role preferred.
- Valid driver's license required.
- Strong knowledge of the automotive industry; prior experience in the Baltimore automotive aftermarket is advantageous.
- Proficient in computer use, email, and Microsoft Office, including industry data tools such as ALLDATA and Mitchell1. Our facility utilizes ROwriter for its POS and ERP system.
- Strong leadership and interpersonal skills are essential.
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