Automotive Service Center Manager
7 days ago
We are seeking a highly skilled and experienced Automotive Service General Manager to lead our successful service center at Hollenshades Auto Service. As a key member of our team, you will be responsible for developing strong relationships with our customers, overseeing vehicle intake, and ensuring seamless communication with technicians and shop personnel.
Key Responsibilities- Customer Relationship Management: Educate customers on the service/repair process, set and communicate timeline expectations, build brand loyalty, and close sales transactions.
- Service Estimating and Coordination: Communicate with technicians and accurately estimate work using industry labor and repair guides.
- Service Center Operations: Oversee the day-to-day activities of the service center while maintaining a high degree of employee morale.
- Business Development: Track prospective business and existing customers using our company's POS and CRM systems, foster high customer satisfaction, and encourage referrals and repeat business.
- Market Analysis and Forecasting: Track sales on a regular basis and forecast market changes and identify future opportunities.
- Education: High school diploma or GED is required, a Bachelor's degree is preferred.
- Experience: A minimum of five years of automotive maintenance and repair experience, with at least one year in a management role, is preferred.
- Skills: Valid driver's license required, strong working knowledge of the automotive industry, prior experience within the Baltimore automotive aftermarket is a plus, proficient use of computers, e-mail, and Microsoft Office, and industry data tools such as ALLDATA and Mitchell1.
- Leadership and Interpersonal Skills: Strong leadership and interpersonal skills are required.
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