Insurance Client Experience Manager

3 days ago


Memphis, Tennessee, United States Jeff Herman - State Farm Agent Full time
Job OverviewThe Jeff Herman State Farm Insurance agency is a leading provider of coverage for small businesses, families and individuals in the southeastern United States. As a Customer Service Manager with Jeff Herman - State Farm Agent, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency.

We are looking for a highly motivated individual with strong customer service skills to join our team as a Customer Service Manager. This role offers excellent opportunities for career development and personal growth.

Key Responsibilities
  • Lead the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
Requirements
  • 2+ years of experience in customer service.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
Salary and Benefits$65,000 - $80,000 per year, including 401(k) matching, bonus based on performance, flexible schedule, training & development, and other benefits.

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