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Customer Service Supervisor

2 months ago

Green Bay, Wisconsin, United States Fleet Farm Full time

Are you passionate about delivering exceptional customer experiences and guiding a team to success? If you thrive in a dynamic environment and enjoy mentoring others, this role may be a perfect fit for you.

Position Overview: The Customer Service Lead is tasked with managing Front End operations, which encompass all aspects of Customer Service, Cashier duties, cart retrieval, and maintaining cleanliness in front-end areas.

Key Responsibilities:

  • Lead by example, establishing and promoting Best in Class standards for customer service through effective coaching and modeling.
  • Conduct daily evaluations of cashier performance to ensure uniformity and efficiency in customer service delivery.
  • Proactively engage with Cashiers to identify challenges and provide support to maintain smooth operations.
  • Oversee the customer service desk and cash office activities, ensuring seamless operation.
  • Manage cash office tasks and implement improvements in cash handling procedures.
  • Assist with service desk functions, including processing returns, issuing rain checks, handling tobacco sales, and managing Buy Online Pick Up In Store orders.
  • Oversee the ordering and inventory management of customer service supplies.
  • Ensure that cash register lines remain manageable, ideally not exceeding three customers.
  • Facilitate timely retrieval of shopping carts from the parking area.
  • Maintain cleanliness and organization in restrooms and customer service zones.
  • Act as the final authority on cashier empowerment and lane call inquiries, providing coaching and training as needed.
  • Promote Fleet Farm's customer loyalty program, credit card offerings, and other company initiatives positively.

Qualifications:

  • High School Diploma or GED is preferred.
  • Flexibility to work various shifts, including days, nights, weekends, and holidays is essential.
  • A minimum of 2 years of experience in retail management or supervisory roles is preferred.
  • Demonstrated ability to lead, coach, and foster relationships in a fast-paced environment.
  • Capability to motivate a diverse team comprising both full-time and part-time members.
  • Proven decision-making skills and the ability to implement effective solutions.
  • Strong multitasking abilities and adaptability in a rapidly changing environment.
  • Comfortable with communication and training responsibilities.