Director of Enterprise Applications

3 days ago

Houston, Texas, United States Lone Star College Full time
Purpose and Scope

The Director of Enterprise Applications is a key member of the Enterprise Applications leadership team, responsible for the strategic direction and operational management of Enterprise Application Services. This role oversees all aspects of Enterprise Application Services, including administration, planning, development, product evaluation and recommendation, implementation, maintenance, and lifecycle management. The Director serves as the liaison with business units for systems support, solution discovery, service management, risk management, and relationship management.

The Director is responsible for providing leadership, guidance, and consultation in streamlining business processes, including digitalization, implementing new enterprise applications, maintaining legacy systems, managing demand and resource allocation, securing systems, and managing timely upgrades and project delivery. The Director maintains a balanced focus between operational excellence and transformational change.

Key Responsibilities

Collaborate with business/process owners and end users of the ERP system(s) to determine needs and system/process maturation

Provide leadership and oversight of the ERP system(s) in support of the daily operations for the assigned vertical product line(s)

Lead business process design sessions and ensure new functionality meets requirements

Manage staff consisting of System and Business Analysts, User Liaisons, and Developers. Responsible for staff development, establishing performance expectations and metrics, and implementing a continuing plan to improve the overall performance of the department

Provide project management and oversight for departmental and system-wide projects requiring analysis, feasibility studies, code development, implementation, maintenance, process/procedure development, and planning

Responsible for budgetary oversight for departmental budgets

Lead the analysis and design of multi-tier applications, and the integration of third-party solutions as well as legacy systems

Responsible for the implementation of security, performance monitoring, change management, and update/upgrades of the ERP system(s)

Meet with vendor representatives to discuss issues, service agreements, and resolve issues in a timely manner

Ensure institutional and/or departmental standards are met and provide justification for any deviations

Responsible for other reasonable related duties as assigned

Requirements

Bachelor's degree or higher in a related field and at least 5 years of related work experience in leading a complex IT department, or an equivalent combination of education and experience

Experience with Oracle/PeopleSoft ERP Systems or other industry-recognized equivalent systems

ITIL Foundation Certification or industry-recognized equivalent experience

Preferred Qualifications

Master's degree in a related area

Higher Education industry experience

Experience with implementing Cloud ERP solutions

Experience supporting Cloud ERP solutions

Project Management Professional (PMP) Certification

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