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Restaurant Operations Manager

2 months ago

Warren, Michigan, United States Zubha Pop Foods LLC Full time

We are seeking a Restaurant General Manager who embodies servant leadership, delivering exceptional results through others. They provide an engaging environment for restaurant teams and guests, focusing on operational excellence. As a Popeyes Restaurant General Manager, you will invest time in developing servant leaders, creating memorable experiences, being a brand champion, managing administration, and maintaining the facility.

Key Responsibilities:

  • Develop Servant Leaders - Prioritize your team and restaurant above personal interests
  • Create Memorable Experiences - Foster a service experience that encourages guests to return to Popeyes
  • Brand Champion - Represent the brand in the restaurant and community
  • Administration - Balance employee and guest experience with financial goals
  • Maintain Facility - Ensure a safe, sanitary, and appealing environment for everyone

Essential Functions:

  • Show compassion, care, and concern for the team through behaviors, actions, and decisions
  • Engage the team in regular one-on-one meetings and performance management discussions
  • Create the right environment and set the team up for success with ongoing communication and necessary tools
  • Coach and motivate Assistant Managers and the team
  • Recruit and develop talent
  • Demonstrate commitment to goals and inspire others to deliver superior performance
  • Serve as a role model to create memorable guest experiences
  • Set clear expectations and hold the team accountable for delivering brand service behaviors
  • Take actions to solve and celebrate guest feedback
  • Regularly observe the team and operations from the guest perspective and celebrate or coach accordingly
  • Serve as the local representative of Popeyes to the community by sponsoring or participating in events
  • Build and leverage community relationships to drive business and maximize catering program opportunities in the community
  • Champion and implement company-wide promotions, product launches, and product samplings
  • Develop sales forecasts and create schedules to ensure Quality, Service, and Cleanliness (QSC) will be met
  • Monitor business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
  • Review inventory efficiencies to create product orders
  • Control food and equipment inventory, conduct daily and weekly inventory counts, keep records, and monitor food cost
  • Create, communicate, implement, and follow up on operations and financial action plans
  • Analyze sales and labor during and after each shift; make adjustments to labor as needed
  • Maintain Brand operating standards for product procedures, cleanliness standards, and service expectations
  • Monitor and maintain compliance with health, safety, cleanliness, security, and fire standards and regulations
  • Identify problems, conduct high-level troubleshooting, and seek maintenance support for restaurant equipment