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Customer Service Leader

2 months ago

Concord, North Carolina, United States Food Lion Full time
Customer Service Leader Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Leader. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
  • Provide fast, friendly, and flexible service to customers, ensuring a positive shopping experience.
  • Assist customers with their shopping needs, including unloading groceries, checking prices, and handling payments.
  • Maintain a clean and organized work environment, adhering to Food Lion's high standards of cleanliness and safety.
  • Work collaboratively with other team members to achieve sales goals and maintain a positive store atmosphere.
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Ability to lift up to 50 pounds and stand for long periods.
  • Ability to work a variety of shifts, including mornings, afternoons, and weekends.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.