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Alaska Field Support Technician

2 months ago

Bethel, Alaska, United States GCI Full time
Position Overview

This role is specifically for Scammon Bay, Alaska and does not offer options for remote work or relocation assistance.

GCI's Rural Operations Specialist will play a vital role in the upkeep and maintenance of satellite and wireless infrastructure in remote Alaskan communities. The main clientele includes company installers, technicians, and engineers engaged in Network Operations across these rural areas.

KEY RESPONSIBILITIES:
  • Maintenance Inspections: Conduct monthly site evaluations to ensure security, assess for damage, and perform visual checks on equipment.
  • On-Call Duties:
    • General upkeep of the site, including brush clearing, trash removal, and cleaning of facilities.
    • Assist traveling personnel and contractors with site access and general labor tasks.
    • Clear snow from satellite dishes.
    • Refuel generators during power outages.
    • Promptly report service interruptions, theft, or damage due to weather events.
    • Technical Assistance: Provide remote support as needed, swap basic equipment, and carry out troubleshooting steps under guidance from technical support.
    • Wireless Equipment Installation: Set up equipment at customer locations for GCI wireless internet, including mounting and connecting to customer devices.
  • E911 Service Reliability: Ensure compliance with emergency call capabilities, as this is a critical function of modern telecommunications. GCI prioritizes the integrity of 911 services, as failures can have serious public safety implications.
Core Competencies:
  • Commitment to GCI's core values of diversity, equity, and inclusion (DEI), fostering an inclusive work environment.
  • ACCOUNTABILITY: Take ownership of actions and results; welcome feedback and show a willingness to improve.
  • BASIC PRINCIPLES: Build trust and respect in interactions, adhering to GCI's Code of Conduct.
  • COLLABORATION: Work effectively with others to achieve common goals, maintaining positive relationships.
  • COMMUNICATION: Express ideas clearly and professionally, following directions effectively.
  • COMPLIANCE: Adhere to internal controls and protect confidential information.
  • CUSTOMER FOCUS: Prioritize customer satisfaction and demonstrate a commitment to service excellence.
  • RELIABILITY: Follow through on tasks and maintain punctuality.
  • RESULTS: Utilize job knowledge and problem-solving skills to achieve outcomes.
  • SAFETY & SECURITY: Promote a safe work environment by following safety protocols.
  • Basic computer skills and familiarity with MS Office applications (e.g., Outlook, Teams, Word, Excel).
Minimum Qualifications:

Required:

Six months of experience in an arctic environment.

Preferred:
  • High School diploma or equivalent.
  • Experience in electrical, construction, or maintenance fields.
  • Knowledge of satellite telecommunications or microwave transport.
  • Customer service experience.
  • Relevant telecom industry certifications.
DRIVING REQUIREMENTS:

This position necessitates reliable transportation for occasional travel to job sites and the ability to transport technicians and their equipment.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
  • Work involves both indoor and outdoor tasks in cold weather conditions.
  • Ability to move and handle equipment and supplies weighing up to 70 pounds occasionally, and 50 pounds regularly.
  • High dexterity required for operating hand tools and managing small components.
  • Frequent movement across uneven surfaces, often affected by weather conditions.
  • Visual acuity necessary for detailed inspections and assessments.
  • Ability to distinguish colors for safety and operational purposes.
  • Auditory acuity required for equipment operation and communication.
  • Work may involve exposure to extreme weather conditions.
  • Ability to work shifts as assigned and operate standard office equipment.
  • Effective communication skills are essential.
  • Physical agility sufficient to perform job duties safely.
  • Willingness to work additional hours as needed.
  • Ability to collaborate effectively within a diverse team environment.
The company operates in a 24/7 environment, providing essential services to Alaskans and may require responses to public health and safety matters. Employees may be contacted outside of regular hours for emergencies.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, or any other protected status.

DISCLAIMER: This description is intended to provide a general overview of the position and is not a comprehensive list of all duties and responsibilities.

About Us:

Headquartered in Alaska, GCI has over 40 years of experience delivering communication and technology services to remote communities. The company is a leader in its field, enhancing telemedicine and online education capabilities and striving to connect the Arctic globally while serving consumer and business markets. GCI's advancements, including high-speed internet offerings, have significantly improved communication and quality of life for Alaskans.

EEO: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.