Aircraft Hospitality Ambassador

18 hours ago


Salt Lake, Utah, United States Signature Aviation Full time
Job Overview
Aircraft Hospitality Ambassador role is available at Signature Aviation, a leading Fixed Base Operators network with over 200 locations worldwide. This position offers an exceptional guest experience and requires a team member who can deliver world-class amenities with exceptional customer service.

Salary: Estimated annual salary for this role is $65,000 - $80,000, depending on location and qualifications.

About the Job
This Aircraft Hospitality Ambassador will be responsible for providing top-notch hospitality services to guests, including meet and greet, concierge services, and ensuring a seamless experience throughout their stay. The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and maintain a professional demeanor under pressure.

Key Responsibilities
• Meet and greet guests and crews as they arrive at our facility
• Provide concierge services, including arranging reservations, ground transportation, and catering requests
• Accurately process guest purchases and fuel transactions
• Maintain knowledge of Signature's facilities, services, and surrounding areas
• Coordinate services with aircraft and assign tasks to the Airside Experience Team
• Ensure all departing aircraft have requested amenities such as catering, coffee, ice, and newspaper
• Promote and sell Company services and products to aircraft passengers and crew
• Assist crews and guests with luggage and provide transportation as required

Requirements
• High School Diploma or General Education Degree (GED)
• At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
• Valid state driver's license and ability to drive standard and automatic transmission vehicles
• Excellent communication, interpersonal, and conflict resolution skills
• Ability to work flexible schedules, including night, holiday, and weekend shifts
• Ability to pass company background checks, drug tests, and airport security badge requirements

Benefits
• Competitive salary range: $65,000 - $80,000 per year
• Comprehensive benefits package, including 401(k), critical illness insurance, and employee assistance program
• Opportunities for career growth and professional development within the Company
• Paid time off and tuition reimbursement
• Access to training and development programs

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